Toll Group, USA

Ocean Import Agent – Atlanta – USA

Job Overview


The Ocean Import Agent facilitates the daily operations of the FCL and LCL shipments imported into the US via ocean carriers. The Import Agent is responsible for preparing files, distribution of documents, cargo tracking, billing and collection of funds while meeting or exceeding customer expectations.

Primary duties & responsibilities

  • Receives and updates shipment status in a timely manner; issue shipment alerts
  • Tracks and traces Inbound Ocean shipments
  • Ensures timely delivery of cargo to customer
  • Processes documents and issue arrival notices timely and accurately
  • Completes shipment accounting timely and accurately
  • Creates Import files
  • Obtains and creates quotes for shipments and source best method of transportation
  • Works with brokerage to coordinate and monitor the release of goods from the carrier, customs or other government agency examinations that may be required
  • Builds relationships with all customers, other offices, overseas agents and service providers
  • Reviews standard operating procedures to ensure compliance
  • Reports irregularities in operations and new customer requirements to management for decisions on additional service requirements


Education & Experience
  • High School Diploma or GED
  • Minimum of three (3) years’ experience in logistics/freight forwarding industry

Skills essential to the job

  • Windows Operating System
  • MS Office Applications (Outlook, Word, Excel and Access)

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Toll Group, USA

Providing Global Logistics