DHL Global Forwarding (USA)

Ocean Freight Export Agent – Peoria – USA

Job Overview

As an Ocean Export Agent you will be responsible for the movement of our customer’s Ocean export shipments. You will be the main point of contact for coordination between customer’s shipment exports and shipping carriers.

Key Responsibilities

  • Creates and confirms transport order to ensure pickup of the shipment at origin
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Responsible for customer service and follow-up on shipment status in the Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
  • Interacts with Customer Service, Product, and Global Service Centres, if required
  • May be required to perform other tasks as required

Skills / Requirements

  • 1+ years’ experience with in freight forwarding industry required, strong preference with Ocean Exports
  • Strong Understanding of Ocean Export regulations and documents.
  • Experience using the CargoWise system is a strong preference
  • Need to be able to work, communicate, and resolve problems that arise in the movement of product into the US
  • Attention to detail and excellent oral and written skills required, some customer service experience desirable
  • Proficient in Microsoft Office including Outlook, Word, and Excel

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE