DHL Global Forwarding (USA)

Ocean Export Supervisor – Renton – USA

Job Overview

Key Responsibilities

  • Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Ocean Freight Export processes
  • Serves as the escalation contact for customer’s Ocean Freight Export shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
  • Assumes responsibility for good working practices, safety, and security for customer shipments and staff
  • Collaborate with internal customers (Ocean Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
  • Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Ocean Freight Product team
  • Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills / Requirements

  • BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
  • Exceptional communication skills (verbal, written, and presentations)
  • Comprehensive knowledge of Ocean Freight Export processes
  • Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
  • Demonstrated leadership ability to include driving KPIs, employee engagement / team building.  Strong ability to  develop, coach, train, and mentor staff to success
  • Basic knowledge of Cargo Wise system is preferred

More Information

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DHL Global Forwarding (USA)