Headford Group - NC, SC, PA and MA

Ocean Export Supervisor – Charleston, SC

Job Overview

  • Salary offer ▵ $65k - $75k

Job Duties

  • Develops Internal Operating Procedure (IOP) based on customer specifications
  • Provides rate quotations as requested from our overseas offices and agents
  • Reviews internal processes and implements new procedures to maximize efficiency
  • Assists teams in resolving carrier, transportation and shipment issues
  • Maintains positive customer relations via interaction and correspondence and addresses service issues
  • Prioritize and delegate workload to ensure high customer service levels are met
  • Employs thorough understanding of AES procedures, FMC regulations and IMO standards
  • Trains, coaches, and supervises team members
  • Assists with transportation and shipment issues
  • Monitors AP/AR discrepancies and addresses accounting issues
  • Assists in the enforcement of Ocean Export Policies and Procedures
  • Monitor and forecast Export volumes for P&L purposes
  • Develop and monitor KPI data for customer review
  • Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
  • Addresses employee disciplinary and performance issues and complaints
  • Utilizes understanding of the proper processes to resolve problems according to industry standards
  • Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
  • Other duties as required and assigned


  • College degree preferred but not required
  • Minimum 5 years relevant industry experience
  • Minimum 2 years experience in a supervisory capacity
  • Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
  • Experience with Cargowise a plus
  • Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Strong written/oral communication, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to organize, plan and prioritize work, while developing specific goals and plans to complete tasks
  • Ability to motivate, develop and provide direction to employees

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