Ocean Export Agent – Torrance – USA

Position Summary

The Export Agent facilitates the shipment of cargo via air and/or ocean transport. The Export Agent is responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions.  This includes processes from booking through confirmation of shipping.

Essential Duties and Responsibilities

• Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures.
• Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
• Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures.
• Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documentation from the customer.
• Build relationships with all customers, other offices, overseas agents and service providers
• Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG.
• May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts.
• Report anomalies in operations and new customer requirements to management for decisions on additional service requirements

Education & Experience

• High School Diploma and or GED
• Prior work experience in logistics/freight forwarding industry NOT required.
• Basic to intermediate experience using Windows operating system and Microsoft software applications is required
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely.
• Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
• Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook)