DHL Global Forwarding (USA)

Ocean Export Agent – Torrance, California, United States

Job Overview

Job Title: Ocean Export Agent
Job Location: Torrance, CA

DHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at

We have an exciting opportunity for anOCEAN EXPORT AGENTwith excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at ourTorrance, CA  location.

The available shift for this role is Mon-Fri, 7am-4pm or 8am-5pm.

Key Responsibilities:

  • Creates and confirms transport order to ensure pickup of the shipment at origin
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
  • Performs IT systems related tasks to provide up to date information on shipment
  • Interacts with Customer Service, Product, and Global Service Centers, if required

Skills / Requirements:

  • Ocean Export experience in the freight forwarding or International Supply Chain industry is required
  • Ability to work in a fast-paced and deadline-driven office environment
  • Excellent verbal & written communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Exceptional customer service and follow up skills
  • Strong computer skills (Excel, Word, Outlook)
  • Cargo Wise systems knowledge is a plus
  • Bachelor’s degree preferred, High school diploma or GED required

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

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DHL Global Forwarding (USA)