Yusen Logistics, USA

Ocean Export Agent – Romulus – USA

Job Overview

Essential Duties and Responsibilities

  • Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures.
  • Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
  • Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures.
  • Ensure accuracy and completeness of export documentation – review and verify documentation and obtain any missing documentation from the customer.
  • Build relationships with all customers, other offices, overseas agents and service providers
  • Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG.
  • May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts.
  • Report anomalies in operations and new customer requirements to management for decisions on additional service requirements

Qualifications

Education & Experience
  • High School Diploma and or GED
  • Prior work experience in logistics/freight forwarding industry NOT required.
  • Basic to intermediate experience using Windows operating system and Microsoft software applications is required
  • Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
  • Must have strong organizational and time management skills.
  • Ability to read, analyse and interpret verbal and written requests and directions.
  • Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely.
  • Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
  • Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook)

Benefits

Yusen offers a generous Employee Benefits Package including
  • Medical, Dental, and Vision beginning the 1st of the month following start date
  • 401k with a company match
  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

More Information

Apply for this job