DHL Global Forwarding (USA)

Ocean Export Agent – Middleburg Heights – USA

Job Overview

Key Responsibilities

  • Creates and confirms transport order to ensure pickup of the shipment at origin
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Responsible for customer service and follow-up on shipment status in the Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
  • Interacts with Customer Service, Product, and Global Service Centres, if required
  • May be required to perform other tasks as required

Skills / Requirements

  • 1+ year of experience in the freight forwarding industry is preferred.
  • Strong Understanding of Ocean Export regulations and documents.
  • Experience using the Cargo Wise system is a plus.
  • Need to be able to work, communicate, and resolve problems that arise in the movement of product into the US.
  • Attention to detail and excellent oral and written skills required, some customer service experience desirable.
  • Proficient in Microsoft Office including Outlook, Word, and Excel.

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)