Ocean Export Agent – Middleburg Heights – USA

Key Responsibilities

• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Responsible for customer service and follow-up on shipment status in the Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
• Interacts with Customer Service, Product, and Global Service Centres, if required
• May be required to perform other tasks as required

Skills / Requirements

• 1+ year of experience in the freight forwarding industry is preferred.
• Strong Understanding of Ocean Export regulations and documents.
• Experience using the Cargo Wise system is a plus.
• Need to be able to work, communicate, and resolve problems that arise in the movement of product into the US.
• Attention to detail and excellent oral and written skills required, some customer service experience desirable.
• Proficient in Microsoft Office including Outlook, Word, and Excel.