DHL Global Forwarding (USA)

Ocean Export Agent – Chicago, Illinois, United States

Job Expired

Job Overview

Job Title: Ocean Export Agent
Job Location: Chicago, IL

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

The shift for this position is: Monday – Friday: 8:30am – 4:30pm

Overall job purpose:

  • Processes, handles and distributes all required documents in the shipping area
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Performs pickup arrangement
  • Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
  • Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
  • Interacts with Customer Service, Product, and Global Service Centers, if required

Main tasks & key responsibilities:

  • Creates and confirms transport order to ensure pickup of the shipment at origin
  • Performs booking and booking optimization according to internal guidelines as defined by Product
  • Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
  • Checks responses from counterparts and finalizes validation of required documents
  • Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Maintains excellent relationships with suppliers
  • Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
  • Performs IT systems related tasks to provide up to date information on shipment
  • Interacts with Customer Service, Product, and Global Service Centers, if required

Qualifications:

  • Knowledge of Ocean Export Operations is required
  • Strong computer skills: Microsoft Outlook, Word, and Excel
  • Very strong customer service skills
  • Results driven and attention to detail
  • Cargo Wise experience is a plus

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE