Expeditors

Ocean Export Agent – Atlanta, USA

Job Overview

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

 

Major Duties and Responsibilities

  • Understand and ensure a smooth process flow and look for best practices to improve operational efficiency and productivity
  • Deliver creative cargo routing solutions to customers and colleagues
  • Work both independently and collaboratively to problem solve unique business challenges. Escalate problems to Management when necessary
  • Provide exceptional customer service, both internally and externally
  • Effectively communicate (internally and externally) and provide timely responses to emails and requests
  • Review documentation for compliance with international trade regulations
  • Prepare and process international documentation
  • Meet compliance at all times to regulations internal and external in accordance with government regulations
  • Track and Trace Ocean Export Files and reporting
  • Ensure all customers standard operating procedures in place and updated in the SOPs
  •  Invoice customers accurately and timely, for services provided

Qualifications

  • 2 years Ocean Export/Industry experience preferred
  • Understanding of ocean documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend,
  • Effectively communicate clearly and concisely to obtain positive results
  • Computer skills (Microsoft Word, Excel, Power Point)
  • Ability to work under pressure
  • Ability to adapt to changes
  • High level of attention to detail
  • Strong organizational skills
  • Strong communication skills
  • Process oriented

Reporting Structure

 

  • Ocean Export Lead Agent, Supervisor and Manager

 

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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