CEVA

Ocean Customer Service Coordinator – Dordon, UK

Job Overview

  • Salary Offer £29,500

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit – we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace – do you Dare to Grow with us?

YOUR ROLE

The position of Ocean Customer Service Coordinator sits within our Ocean Tamworth branch (however, we have Ocean branch’s based in Felixstowe, Aberdeen & Liverpool) you will specialise in providing outstanding customer service within ocean operations.

WHAT ARE YOU GOING TO DO?

Our ideal candidate will be someone who comes from an ocean import or export background, determined, focused and goes that extra mile for our customers. Experience of liaising with multiple stakeholders and customers is essential to ensuring we maintain our high standard of service.

Day to day you will be speaking with our external customers and agents and handling any issues they may have, so knowledge of shipping terms and the documentation needed is key to being successful in this role. You will see the process through to the end ensuring the customer is kept up to date with all developments.

WHAT ARE WE LOOKING FOR?

In order to be successful you will need to have previous experience in a similar role, be a strong communicator with high levels of attention to detail. Due to the fast paced environment prioritisation ability is essential, you will have a strong supportive team around you but will also need to be confident working alone.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

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CEVA

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