Managed Account Coordinator – Phoenix – USA

Job Overview

Job Description

Job Profile Summary

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

  • Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
  • Prepare, analyse, and/or submit documentation to CBP and PGAs
  • Develop and maintain a strong relationship with customer’s front-line personnel
  • Support Account Administrators with account management activities (exception logs, special spreadsheets).
  • Perform route cause analysis as directed by the Account Administrator.
  • Research and resolve customer billing issues
  • Coordinate post-entry activities on the customer’s behalf
  • Manage the entry verification process.
  • Sort and assign department workload
  • Access clients systems (external systems) as necessary.
  • Correspond with business partners in various mediums to include written, phone or e-mail.
  • Produce operational trend reports
  • Keep business partners apprised of the exception process.
  • Pre alerts – receive and respond as needed per customer SOP.
  • Maintain general knowledge of FedEx products and services
  • KSA’S
  • HS Diploma or GED required.
  • 12 months of brokerage or transportation experience and/or customer service experience required.
  • Required – MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
  • Interact with customers, internal staff/departments and management of all levels.
  • Excellent communication skills, verbal and written
  • Organizational Skills
  • Inter-personal skills
  • Problem solving Skills
  • Handle high volume of work
  • Handle time sensitive work
  • Ability to work independently with minimum supervision
  • Detail oriented
  • Performs other or additional duties as assigned
  • Paid Training Provided

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