DHL Global Forwarding (USA)

Logistics Traffic Coordinator – Folsom – USA

Job Overview

Key Responsibilities

  • Develops relationship with allocated customers
  • Participates in joint meetings with internal customers if necessary
  • Accepts all orders (from customer or overseas office) and processes them for handover to operations
  • Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solution
  • Provides spot quotations, follow up, and help to bring best solution to the customer
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Processing all Integrated Shipping Memos (ISMs) for US exports from the site
  • Ensure record retention process per Service Letter Agreement (SLA)
  • Collaborates closely with carrier’s operations and cross functional groups on site for smooth handling of shipments and continuous updates

Skills / Requirements

  • Strong MS Office skills such as Excel, Word and Outlook
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Excellent customer service experience and abilities
  • Very strong communication skills (oral and written)
  • SAP experience is a plus
  • Knowledge of International Supply Chain / Logistics / Freight forwarding industry is preferred but not required

More Information

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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE