Maintain knowledge of transportation routing in US and Canada
Communicate with shippers and coordinate shipment availability and potential impact to timeline
Maintain strong relationship with carriers nationwide, understand internal truckload carrier compliance requirements, develop and maintain positive carrier relationships
Manage truckload carrier pick up and multi stop execution, tracking, and pricing
Maintain knowledge of LTL carriers, their scope of services and coverage areas
Understand carrier service capabilities, tariffs, and accessorials to properly price
Select optimal shipment mode, service, carrier and routing to meet customer needs
Manage customer order data exceptions, create loads in TMS, bill of ladings and load plans as needed
Track shipments to ensure on time delivery
Problem solve potential late deliveries and evaluate spending additional moneys to expedite, and escalate as necessary
Proactively manage delays and exceptions and escalate to customer as needed
Gather, organize, and report on any additional charges from carriers and/or to customers
Run system reports
Relationship building with customers by daily communication on any issues where they might need assistance.
Manipulate large amounts of data accurately with tight deadlines in a high stress environment.
Proactively seek new ideas for continuous improvement
Associates degree, plus one or more years’ related experience and/or training; or equivalent combination of education and experience.
Strong Analytical skills
Basic computer skills including experience utilizing Microsoft software applications (i.e., Word, Excel, Outlook)
Strong written and verbal communication skills
Strong organizational and time management skills. Ability to multitask while keeping a high accuracy rate in a fast-paced environment.
Must demonstrate a curiosity, drive, and initiative to use data collection, analysis and other information gathering skills to determine areas where Yusen has opportunity to improve the product and its performance within its portfolio
Bilingual Spanish preferred
Medical, Dental, and Vision beginning the 1st of the month following start date
401k with a company match
Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.