Expeditors, USA

Logistics Specialist/Customer Service Agent – Brisbane – USA

Job Overview

Job Description

  • Maintain positive, strong relationships with customers and suppliers (Airline carriers, trucking companies, shipping lines and others involved)
  • Ability to read client specific operating procedures and successfully execute upon them
  • Understand the department process flow to ensure smooth, accurate and timely freight process flow
  • Data entry using Expeditors proprietary programs and systems
  • Create accurate and timely documents for shipping purposes (Import/Export/Customs)
  • Document scanning
  • Meet compliance at all times by following internal and external regulations that are in accordance with government regulations
  • Track and Trace customer shipments as needed
  • Ensure accurate and timely client billing
  • Assist in resolving accounting issues
  • Continually look for best practices and ways to improve operational efficiency and productivity
  • Other departmental duties as needed
  • Continuous learning and professional development


  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Excellent computer skills (Excel, Word, PowerPoint)
  • Must Type 45WPM+
  • 10-key by touch a plus
  • Functions efficiently in a high stress environment
  • Genuine curiosity about Logistics and Supply Chain Management
  • Willing to work overtime
  • Willing to learn, grow and prosper in a strong company culture

Expeditors offers excellent benefits

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

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Expeditors, USA

The Global Logistics Company