DB Schenker, USA

Logistics Ops Associate – Gilbert – USA

Job Overview

Role Purpose

  • Responsible for supporting, collaborating, and coordinating with warehouse personnel, internal and external customers, and management in the movement of inbound and outbound freight while maintaining effective customer service and satisfaction


  • Provide information to resolve customer shipment related problems
  • Interact with management and warehouse personnel to establish service criteria and meet customer requirements
  • Enter data and manage warehouse management system to update shipments and receipts
  • Read, decode, and decipher freight coding in order to expedite freight movement and tracing process for inbound and outbound
  • Reconcile driver pickup and delivery manifests
  • Communicate with customers, co-workers, and other departments to facilitate the movement of freight and associated paperwork that may require special handling
  • Follow up with customers and other departments to resolve problems and discrepancies
  • Record damaged shipments and misrouted freight on applicable reports
  • Process regional requests/orders for customer to meet required SLA agreements
  • Possess a DOT certification to assist with local customer support as needed
  • Perform general warehouse duties to include shipping, receiving, inventory control, and machine operation
  • The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.


  • Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Knowledge & Skills

  • This is an intermediate level position.
  • Good interpersonal skills required.
  • Must have High school diploma or equivalent.
  • Generally, prefer 2-4 years of logistics experience.
  • Must be able to obtain and maintain a DOT certification.

More Information

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DB Schenker, USA

Global Logistics Solutions & Supply Chain Management