Headford USA

Logistics (Freight Forwarding) Coordinator (Ocean/Air) – Vancouver – USA

Job Overview

Basic Function

  • The Logistics Coordinator will have a strong background in the Freight Forwarding space with a strong emphasis on Ocean Import.
  • The position will report to the Local Logistics Manager with lateral communications with Customs Brokerage and Vendors.


$45,000 – $65,000 p/a


  • Solid experience in NVOCC
  • Maintain proper working relationships and offer quality logistics services.
  • Receive, review, and process import documentation for an assigned base of accounts
  • Coordinate the release of goods from the carrier & customs, arranging delivery, ensuring invoicing for services is completed accurately and within the time frame consistent with import account and company policy.
  • Maintain operations to ensure account profitability.
  • Operate alongside the branch’s systems and processes and abide by the company’s mission to achieve the desired results for business growth
  • Achieve quality services that meet and exceed the customer’s expectations.
  • Properly maintain shipment reports and updates to customers
  • Coordinate with SSL, Airlines, CFS, truckers, agent and/or shipper/consignee, includes filing AES and issue BL instruction


  • Minimum 3-7 years of freight forwarding experience
  • Effective communication skills
  • Proven ability to maintain an excellent rapport with customers
  • Ability to effectively present information and respond to client inquiries
  • Positive reviews from previous work experience and customers
  • Fluent in English and Japanese, both written and verbal is preferred
  • Must be able to work efficiently with our offices or agents in China/ Hong Kong/ Taiwan
  • Knowledge in both Air and Ocean, both import and export preferred
  • Basic accounting knowledge

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Headford USA

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