Logistics Coordinator, Shipping & Receiving Clerk – Streetsboro – USA

Job Overview

Essential duties & responsibilities

Customer Service 
  • Process all customer orders in a timely and accurate manner.
  • Generate all related paperwork and necessary information required for customer
    orders, checking all orders for special requests and shipping paperwork.
  • Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
  • Prioritize customer orders according to scheduled pick up time or pier cutoff.
  • Furnish shipping and tracking information as required.
Customer Interfacing Activities 
  • Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.  Answer phone calls and operate various types of office machines and computers necessary to perform duties.
Data Entry 
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assist in resolving any discrepancies.
  • Collect all documentation for inbound freight and route to the proper record-keeping unit.
  • Comply with all DSV Work Instructions.

Other duties

Other clerical duties, including providing backup support for other clerical positions, as directed by Management.

Minimum required qualifications

  • High School

Skills, knowledge & abilities

Computer Skills
  • General office experience, including telephone techniques and computer skills in a customer service environment is required.
  • Effective communication skills and skills in operating office machinery are necessary.
  • Microsoft office package experience is recommended.

More Information

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