DHL Global Forwarding (USA)

Logistics Coordinator – Chicago – USA

Job Overview

Essential Functions

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Manage exception reports to identify service disruptions and execute recovery plans.
  • Support the Sales team both truckload and in-house sales.
  • Responsible for covering all assigned loads and updating the TMS system.
  • Responsible for setting all required pickup and delivery appointments.
  • Will be expected to learn and fully utilize the DHL Freight TMS system
  • Effectively communicate with Carriers, and staff at shipping and receiving locations
  • Service and maintain DHL Freight 3PL accounts
  • Working knowledge of rates, rate fluctuations based on time of year by mode


  • Business Acumen
  • Communication Proficiency
  • Customer/Client Focus
  • Leadership
  • Presentation skills
  • Problem Solving/Analysis
  • Results Driven
  • Strategic Thinking
  • Strong Technical Capacity including TMS, Excel/Outlook/Word/etc.

Supervisory Responsibility

  • No supervisory responsibility
  • Work Environment
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printer/scanner/fax.

Required Education and Experience

  • Bachelor’s degree or equivalent experience required
  • A minimum of 2 years in Transportation and Logistics
  • Working knowledge of Microsoft Office products including Outlook, Excel, Word, PowerPoint, etc.
  • Strong understanding of the Dry Van, Flatbed, and Intermodal modes of transportation including the basic ancillary knowledge specific to each
  • Extensive knowledge of industry tools such as DAT, ITS, PCM, Etc.
  • Experience in warehouse operations is preferred

More Information

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DHL Global Forwarding (USA)