Headford USA

Licensed Customs Brokerage Manager/CBP Permit Holder – Monterey Park – USA

Job Overview

  • Salary offer ▵ $125,000 – $140,000 p/a

Basic Function

  • The Customs Brokerage Manager/CBP Permit Holder will be responsible to report to the Branch Manager, President, and other key executives, assist with overseeing the activities of the Customs brokerage operations within the Los Angeles Branch.
  • Will be responsible for setting policies, procedures, and direction for a profitable and compliant brokerage program.
  • Will also work with regional branches to develop a strong, knowledgeable, pro-active team environment.


$125,000 – $140,000 p/a

Responsibilities will include, but not limited to the following

  • Responsible for Customs activities of Los Angeles branch
  • Audit entry summaries processed by the team/ Perform regular audits of entries and HTS classifications
  • Process ACH duty payments for Seattle Branch and multiple importer ACH clients.
  • Responsible for PMS/Monthly Duty statement -Import Declaration Reports to importers on PMS.
  • Review Powers of Attorney for completeness.
  • Subject matter expert for various regulatory and classification matters.
  • Entry Writer for new business – onboard new accounts and process entries as needed.
  • Assist importers when questioning HTS classifications and Section 301 tariffs and exclusions.
  • Filed Post Summary Corrections and Protests, for duty exclusions and other miscellaneous issues.
  • Determined complex classification, duty, and PGA requirements for the brokerage team.
  • Process Binding Ruling requests.
  • Monitor trade restrictions, general prohibitions, new legislation, and new import requirements
  • Close intervention with management and/or staff to resolve issues.Review and evaluate account profitability, performance and KPI’s and establish plans to address any budgetary or operational shortfalls.
  • Align the branch’s systems and processes with the company’s mission and to achieve the desired results for business growth.
  • Plan and identify the appropriate resources (staffing, training, equipment, and systems) to ensure the delivery of quality services that meet and exceed the customer’s expectations.
  • Increase sales with potential clients with goal of growth in business.
  • Maintain full compliance with U.S. government agencies.
  • Establish relationships with steamship lines, agents, government agencies, docks, trucking
    companies and all other entities involved to achieve sustainable results.
  • Involved with the creation and maintaining standard operating procedures.


  • Extensive knowledge of Customs brokerage industry required.
  • Customs broker license required.
  • A minimum of (10) years of management experience in Customs brokerage is
  • Positive reviews from previous work experience and customers.
  • Professional presentation / effective communication skills.
  • Proven ability to maintain an excellent rapport with customers, staff and vendors.
  • Understanding of and experience in financial management of a branch (P&L, balance sheet, forecasting, and budgets) required.
  • Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

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Headford USA

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