C.H. Robinson

LAX Gateway Manager – Torrance – USA

Job Overview

Position summary

The Manager Gateway will oversee service execution, financial responsibility and personnel development for the Import and Export Gateway departments. They will have direct accountability for collaborating with other teams within our network to identify and drive competitive solutions based on customer demand. They will play a key role in gateway customer retention and growth, local carrier relationships and the selection and management of local warehouse providers and pricing strategies.

Duties & responsibilities

The duties and responsibilities of this position consists of, but are not limited to, the following:

  • Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
  • Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
  • Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
  • Play major role in recruitment, onboarding, and continuous development of talent
  • Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
  • Regularly share industry news, department changes, and process updates to department
  • Provide guidance to employees on how to respond to complex consolidation scenarios
  • Collaborate with all relevant regional leadership and air/ocean service line management to ensure efforts are in alignment with company and regional initiatives
  • Proactive collaboration with the C.H. Robinson overseas gateway network on core lane carrier selection and performance evaluation
  • Collaborate closely with the pricing teams to ensure volume growth and optimize profitability
  • Collaborate with branch leaders to deliver effective problem resolution and process improvement
  • Set quantitative, qualitative, and personalized objectives for Department supervisors
  • Design, control, and maintain the process for successful service delivery
  • Support branches in the region through onsite visits working to enhance awareness and understanding of our capabilities as it relates to gateway services development
  • Work with the gateway leadership team to “activate the network” and promote gateway services
Customer Service
  • Serve as a role model in developing relationships with carriers, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems
  • Troubleshoot and design solutions for complex scenarios
  • Accountable to ensure the gateway team supports business development within our global branch network
  • Maintain an up-to-date database, inclusive of core lanes, service level pricing and carrier schedules
  • Mitigate operating expenses by actively managing resources against activity forecasts
  • Ensure carrier strategies are aligned with the Gateway operation including lane-based development
  • Support route development, local and regional sales staff in tailoring optimal customer solutions throughout the region
  • Create and manage reporting functions which can track, measure and analyze performance and efficiency relative to our gateway product and services
  • Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
  • Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
  • Manage and revise best practice and SOP materials
  • Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the consolidations
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements


  • High School diploma or GED
  • Minimum 5 years of Global Forwarding Transportation or Gateway experience
  • Minimum 3 years of direct people management experience
  • Bachelor’s degree from an accredited college or university
  • Proven flexibility & adaptability to product and customer needs
  • Time management and organizational skills
  • Excellent written & verbal communication skills
  • Ability to work flexible hours as needed
  • High sense of urgency with the ability to work with ambiguity
  • Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

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