C.H. Robinson

Key Customer Success Manager – Chicago – USA

Job Overview


The duties and responsibilities of this position consists of, but are not limited to, the following:

Grow Profitably
  • Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually)
  • Global account P&L / Financial management, including expense management
  • Maintain monthly revenue projections and accurate resource allocation
  • Leverage customer specific data, requirements, and expectations to create viable supply chain solutions
Global Capabilities
  • Champion the enterprise technical and operational capabilities to customer goals and requirements
  • Manage customer expectations and requirements and plan desired outcomes aligned with strategy
  • Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions
  • Advocate and utilize the enterprise project-based delivery model
Customer Relationships
  • Align internal and external business functions across all global regions to support long term strategic plan
  • Develop initiatives and manage projects to support customer value proposition
  • Develop trusting strategic relationships with executive level customer contacts and align 3×3 leadership
  • Drive the holistic plan to ensure operational excellence and serve as an escalation point
  • Align with customer on business management processes and planning cycles
  • Understand industry and market trends and apply to customer strategy and business reviews
  • Stay informed of changes within customer business through regular customer communication
  • Provide guidance and mentoring to the Service Delivery teams
  • Promote a collaborative culture within the team
  • Foster a mindset of growth and continuous improvement
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

  • Bachelor’s degree from accredited college or university
  • Minimum 4 years of related industry experience
  • Ability to travel up to 25% (domestically and internationally)

Preferred Qualifications

  • Advanced proficiency in Microsoft Office Suite of programs
  • Knowledge of Supply Chain and/or Logistics industry
  • Presentation experience with internal and external key decision makers
  • Demonstrated experience in consultative and strategic sales
  • Ability and desire to work in a fast-paced environment
  • Strong negotiation and conflict resolution skills
  • Advanced written and verbal communication skills
  • Demonstrates skill of managing internal and external customer expectations
  • Proven ability to build, lead, and foster a team-oriented environment
  • Values a diverse and inclusive work environment


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

More Information

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C.H. Robinson

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