John Good Shipping

Key Account Operator

Job Overview

  • Salary Offer £30,000

Key Account Operator

About the Company
The John Good Group is one of the UK’s leading independent family owned shipping, logistics and corporate travel providers. A key player in the shipping and travel industries since 1833, John Good is the third-party logistics (3PL) and corporate travel provider of choice to the SME sector. The John Good family remains actively involved in the business ensuring that the family heritage, values and history sit firmly at the heart of everything we do.

Having experienced significant, continuous growth over the past 15 years, the John Good Group has recently been ranked 16 out of 200 of the highest performing private companies based on international growth in the Sunday Times HSBC International Track 200.

About the Role

To act a customer focal point as part of the John Good UK Key Account Customer Services Team. The Key account team takes full responsibility for the end to end operational process managed on behalf of our Key Account Customers, this from point of booking to final delivery and all touch points in between. The team works together to ensure that KPI’s (internal and external) are met and where possible exceeded. There is a strong ‘Can do’ work ethic within the team as a we work to continually improve customer service and secure further volume whenever possible.

Responsibilities

• To act as a key contact operationally for UK Key Account customers managed by the JGL Key Account Team and to build relationships based on exceptional customer service standards.
• The current role will initially be export focused but there is the opportunity to expand this to become a multimodal role handling all modes of transport.
• To place and manage both import and export bookings (as required) with suppliers (Ocean Carriers, Hauliers, Rail Operators etc) as requested by the commercial account manager, creating related jobs in our system (Cargowise) and maintaining accurate records.
• To ensure all processes are completed within the customers agreed KPI’s.
• Ensure data accuracy in our system to ensure tracking and analytical data is correct, managing and maintaining tracking information in via the customers preferred method of communication.
• All duties to be undertaken with reference to Authorised Economic Operator (AEO) procedures and work instructions.
• Ensuring all processes follow the SOP as implemented by the KAM, ensuring any changes or amendments required to the process are highlighted in order for the document to be accurately maintained.
• Offer efficient and effective service to all customers both internal and external

Skills
• Positive ‘can do’ approach and a pro active mentality towards planning, highlighting, and resolving potential issues with team and manager before they arise.
• Excellent communication and problem-solving skills
• 2 years Shipping experience required, either with a forwarder or shipping line
• Reliable with a strong work ethic
• To be able to prioritise and work in a fast-paced environment

Desirable

• To be able to prioritise and work in a fast-paced environment
• Excellent understanding of excel with the ability to create and maintain reporting.
• Knowledge of UK Port Systems (CNS & Destin8)
• Knowledge of Import and export process and CHIEF.

Benefits
• Company Pension Scheme
• 25 days Holidays excluding Bank Holidays

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