DSV USA

Key Account Manager (Logistics) – El Paso – USA

Job Overview

Summary

The Key Account Manager is responsible for a large complex account and/or a group of smaller accounts. They will have operational, relationship and P&L accountability for their account(s). The Account Manager will manage a team with the primary goal of meeting and exceeding customer expectations, providing superior customer service and achieving service and savings goals.

Essential Duties and Responsibilities

  • Manages and aligns customer’s expectations with deliverables defined in the project scope document(s).
  • Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.
  • Accepts complete accountability for account P&L, customer savings and satisfaction.
  • Achieves sufficient customer satisfaction to justify favourable reference and contract renewal.
  • Assists Implementation Manager in account or project launches.
  • Recruits and trains necessary on site management, logistics technicians and assistants.
  • Identifies and quantifies potential supply chain improvements.
  • Manages sometimes complex organizational issues involving customer’s various functional areas and multiple plant locations.
  • Manages carrier relationships and assist in the contracting process.
  • Responsible for data quality, client reporting,  client business review preparation & non-conformance management

Other Duties

  • Data management
  • Create reporting for QBR’s
  • Presentation of MBR’s, QBR’s (quarterly business reviews) to the customer.
  • Ability and Flexibility to travel as required
  • Performs other duties as assigned.

Minimum Required Qualifications

Computer Skills
  • Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint)
Language Skills
  • English (reading, writing and verbal)
Mathematical Skills
  • Intermediate mathematical skills
Other Skills
  • General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
  • Proven track record of account management. 3PL a plus.
  • Ability to develop and manage remote teams.
  • Demonstrated leadership and employee development skills – a “mentor”.
  • Superior analytical and problem solving skills.
  • Strong project management skills and the ability to manage and motivate all levels in the organization.
  • Ability to manage multiple projects simultaneously.
  • Strong interpersonal, presentation and written/verbal communication skills.
  • Ability to work independently and as part of a team.
  • Knowledge of the customer base and system capabilities is critical.
  • Strong interpersonal skills that promote team building and associate development are required.
  • Strong work ethic and patience.

Preferred Qualifications

  • Bachelor’s degree a plus.
  • 3+ years of Account Management experience

More Information

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