Key Account Manager – El Paso – USA

Essential Duties & Responsibilities

• Manages and aligns customer’s expectations with deliverables defined in the project scope document(s).
• Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.
• Accepts complete accountability for account P&L, customer savings and satisfaction.
• Achieves sufficient customer satisfaction to justify favorable reference and contract renewal.
• Assists Implementation Manager in account or project launches.
• Recruits and trains necessary on site management, logistics technicians and assistants.
• Identifies and quantifies potential supply chain improvements.
• Manages sometimes complex organizational issues involving customer’s various functional areas and multiple plant locations.
• Manages carrier relationships and assist in the contracting process.
• Responsible for data quality, client reporting,  client business review preparation & non-conformance management

Other Duties

• Data management
• Create reporting for QBR’s
• Presentation of MBR’s, QBR’s (quarterly business reviews) to the customer.
• Ability and Flexibility to travel as required
• Performs other duties as assigned.

Minimum Required Qualifications

Computer Skills

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint)

Language Skills

• English (reading, writing and verbal)

Mathematical Skills

• Intermediate mathematical skills

Other Skills

• General industry knowledge of common carrier contracts, freight payment and audit processes and supply chain engineering.
• Proven track record of account management. 3PL a plus.
• Ability to develop and manage remote teams.
• Demonstrated leadership and employee development skills – a “mentor”.
• Superior analytical and problem solving skills.
• Strong project management skills and the ability to manage and motivate all levels in the organization.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal, presentation and written/verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of the customer base and system capabilities is critical.
• Strong interpersonal skills that promote team building and associate development are required.
• Strong work ethic and patience.

Preferred Qualifications

• Bachelor’s degree a plus.
• 3+ years of Account Management experience