Headford USA

International Operations Specialist – Air & Ocean Export – USA

Job Overview

  • Salary offer ▵ $70,000 p/a

International Operations Specialist | Air & Ocean Export | Over 10 years’ experience

Duties Include:

  • Courteous phone and e-mail etiquette in order to facilitate client service requests in a thorough and expeditious manner
  • FCL/LCL Shipment Coordination: Set-up of shipments and/or amendments to existing shipments based upon client directives
  • Book/route import and export shipments
  • Quote Requests: Obtain competitive and unique price solutions able to satisfy clients requests relative to shipment particulars provided.
  • Tracking Updates: Input milestones/tracking updates, provide client updates as shipment(s) progress that is obtained throughout the duration of transit
  • General Inquires and Follow-up: Fulfilment of any specialized requests provided by client within an expected timeframe
  • Maintain good relationships with shippers and working knowledge of shipper lanes
  • Knowledge of Dangerous Goods (IMO DG) regulations
  • Compliance functions for the specified location(s) in conjunction with Corporate Compliance
  • Department to ensure TSA and FMC compliance
  • Communicate with sales and other key constituents in the shipping pipeline to pre-empt customer concerns in order to improve business performance

Summary of Desired Qualifications

  • Minimum of 10 years of operational experience within the Ocean/Air Export freight forwarding or logistics transportation sector
  • Undergraduate degree in business or a related discipline is highly preferred, however, relevant work experience will also be considered
  • Strong computer skills and analysis capabilities
  • Carrier contract knowledge and understanding
  • Dangerous Goods Experience (IMO DG) would be an added benefit
  • Ability to quote both retail customers and global agents and understand the variables involved

Knowledge, Skills and Abilities Required

  • Excellent interpersonal skills and the ability to work well with both local and Ocean Export agents and clients
  • Ability to present ideas in business- and user-friendly language
  • Excellent verbal and written communication skills
  • Superior active listening skills
  • Strong organizational and time-management skills
  • Analytical problem-solving capabilities
  • Ability to train, develop, manage and deliver results
  • A proven diverse background in all aspects of Ocean Export freight forwarding and operations within a dynamic growth environment

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Headford USA

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