Execute Pricing processes and service level agreements with the branch network that meet the pricing needs of commercial resources and retains pricing data within our bid ecosystem
Manage, complete, and respond to daily pricing requests in accordance with assigned due dates or service level agreements for new and existing customers in a specific mode, product, or trade lane
Ensure compliance with operational policies prior to pricing business
Provide notes on every pricing activity logging how the pricing was compiled to effectively communicate that information to relevant operations staff upon award
Manage incoming work queue. Responding to network requests/assistance via email/incoming ticket system and phone
Perform checks and balances of bid submissions and awards, and subsequent uploads to our Bid Ecosystem
Ensure quality assurance of submitted bid rates, award verification and final rate uploads
Read through bid materials to understand requirements and expectations
Gather, consolidate, and verify rates and lane awards
Manage the timeline for all parties involved to ensure timely submission of bids
Maintain absolute accuracy and attention to detail
Perform site administration for some websites based on opportunity. Work with the administration tool, setting up, registering, and downloading documents
Understand and utilize the various pricing tools available
Ensure compliance with operational policies prior to pricing business
Monitor and report back to management monthly progress towards assigned goals and KPIs
Maintain a strong understanding of all C.H. Robinson pricing tools & myQ to leverage process and quality
Identify process improvements in the quality of pricing activities and trends that lead to more favorable win ratios
Communicate and develop rapport with key business stakeholders and branch network with the goal of understanding modal yield strategy and modal assessorial fees and/or market fluctuations
Collaborate with teams around the Network of offices and shared services to continuously improve processes, build tools, and share best practices for pricing
Assist offices with any issues relating to pricing and tools. Trouble shooting and problem-solving problems relating to bid awards
Site Specific: Daily interaction with RPM (Regional Pricing Managers), owning offices, Global Operating Models, Deal Desk-Solution Designs and Award Upload team
Intermodal
Assess data from a variety of sources and use it to derive insights while generating pricing strategies
Align capacity measurements from current drayage providers to ensure operational execution is attainable
Develop relationships with existing suppliers while finding new suppliers who can meet our needs more effectively and efficiently
Retail Consolidation
Assess data from a variety of sources and use it to derive insights while generating pricing strategies. This may include assessment of warehouse service requirements, inventory requirements, and consolidated transportation pricing to drive strategic customer solutions.
Generate easy-to-interpret reports based on collected data.
Develop an understanding of capabilities at each warehouse facility, types of products allowed in storage, and costs in each market to drive effective customer solutions and rates.
Develop relationships with internal sales and pricing teams, participate on calls with customers to discuss pricing and analysis reports, and communicate with management regularly on status of pricing opportunities and initiatives to continuously improve pricing activities
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Qualifications
Required
High school diploma or GED
Minimum 2 years previous experience in operations, customer service, and/or pricing
Site Specific: Fluent in Spanish and English (written and verbal)
Preferred
Bachelor’s degree from an accredited college or university
Proficient in Microsoft Office Suite of programs
Commercial experience within C.H. Robinson and/or external logistical experience
Ability to work cross-functionally and effectively influence and partner
Strong communication skills (written and verbal)
Demonstrated prioritization, time management, and attention to detail and accuracy skills
Demonstrated strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities
