UPS USA

Inside Sales Rep – Greenville – USA

Job Overview

Responsibilities & Duties

  • Responds to and resolves customer inquiries, complaints, and issues
  • Coordinates opportunities and strategies with other team members
  • Maintains knowledge of UPS products and services to develop appropriate sales solutions
  • Reviews customer shipping practices to ensure contractual compliance
  • Determines customer discounts and writes new contracts
  • Educates customers on UPS’s service channels to expedite problem resolution
  • Provides compelling value proposals to potential and existing customers

Knowledge & Skills

  • Analyses and evaluates financial data and trends to determine impact on customer and company objectives
  • Understands customer business models, operating structures, and strategic objectives, and offers logistic sales solutions
  • Solicits information from customers through a variety of questioning and probing techniques
  • Understands features and business applications of products, services, and customer-facing technology offerings, and solutions
  • Assesses, identifies, measures, and monitors customer’s business needs, and aligns account strategies to maximize profitability and meet strategic goals
  • Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment
  • Creates and develops effective strategies to manage accounts
  • Experience using Microsoft Office products or equivalent software
  • Bachelor’s Degree (or internationally comparable degree) – Preferred
  • UPS and/or business-to-business or business-to-consumer sales experience – Preferred
  • Fluent in more than one language – Preferred
  • Must be flexible to working either time zone based on territory assigned: Pacific, Mountain, Central, Eastern

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