Hitachi Transport System, USA

Inside Sales/Customer Services – Elk Grove Village – USA

Job Overview

Qualities

  • Possess a solid background in international transportation freight forwarding services with a working knowledge inbound and outbound services, including customer service and sales.
  • Ethical with sound judgement
  • Possess a passion to help team members
  • Detail-oriented
  • Reliable, follows through
  • Strong process and planning orientation
  • Goal-oriented, task driven
  • Balances team’s needs with goals of organization
  • Outstanding written, verbal, presentation and organization communication skills

Essential Duties & Functional Responsibilities:

The following definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities for this job at any time due to reasonable accommodation or other reasons.

  • Performing tasks safely
  • Ensuring area housekeeping requirements are met
  • Abiding by all OSHA rules and Vantec Hitachi Transport System (USA), Inc.’s safety practices
  • Meeting established procedures and productivity, safety and quality standards
  • Ocean freight experience
  • Air freight experience
  • CargoWise experience
  • Provide assistance to Sales staff members (Quotation preparation, Rate inquiries to overseas, etc.)
  • Creating and maintaining Standard Operating Procedures for Inside Sales Position
  • Setting up new accounts (SOP, obtaining credit application & POA, etc.)
  • Maintaining up to date information for all customers
  • New business development through telesales and Account Management
  • Maintaining existing customers and new customer visits when it is necessary
  • Cross training to all functions in Freight Forwarding Operations
  • Generating and calculating freight quotations and sales documents
  • Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements
  • Coordinating US Customs Brokerage to guide the freight efficiently through complex import procedures
  • Working closely with customers, colleagues and third parties to ensure smooth operation to meet deadlines
  • Maintaining communication and control through all phases of the journey, including the production of reports and statistics
  • Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight
  • Managing multiple customers across the globe coordinating shipments between multiple carriers and modes of transportation
  • Knowledge of state, federal and international applicable laws and regulations as they relate to primary services provided (i.e. Customs, Security, other import & export government agencies)
  • Supporting Freight Forwarding Operations as required
  • Performing other duties as assigned by the Manager

Competencies

  • Strategic Thinking
  • Problem Solving/Analysis
  • Project Management
  • Communication Proficiency
  • Personal Effectiveness/Credibility
  • Multi-tasking

Educational & Experience

Requirements & Preferences
  • Excellent verbal and written communications skills
  • High school diploma / GED
  • Minimum 3 years operational freight forwarding experience
  • Professional and Presentable
  • Enthusiastic and Motivated
  • Effective, clear, and concise communication skills
  • Detail oriented with ability to solve problems independently as well as in a team environment
  • Demonstrated experience interacting, developing and maintaining customer relationships
  • Proven success in and improving quality, service, safety and client relationship in a fast-paced high-pressure setting
  • Proven competencies in Microsoft Office products
  • Ability to understand any and all safety requirements and regulations (OSHA)
  • Ability to pass all TSA background requirements
  • Ability to understand and comply with Compliance Programs
  • Ability to work flexible hours according to business needs
Additional Eligibility Qualifications
  • Ability to read, analyse and interpret documents
  • Ability to respond effectively to inquiries or complaints

More Information

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Hitachi Transport System, USA

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