DHL, UK

Imports Agent – Derby, GB

Job Overview

  • Salary offer ▵ DOE

Shift pattern: Monday–Friday, 09:00–17:30, 40 hours per week (with the option to work a rotational pattern with 09:00–17:30 one week and 08:00-16:30 the other)

Location: DHL Aviation at East Midlands Airport (Hybrid Working)

At DHL we pride ourselves on our inclusive and diverse workforce, which is demonstrated with our initiatives such as DHL4All and DHL4Her.

As DHL continues to grow, we’ve an excellent variety of employee benefits available! These include:

  • Competitive salary, including unsociable hours shift allowance
  • Annual bonus up to 5% (depending on company performance)
  • Enhanced annual leave – commencing with 25 days plus bank holidays
  • Free onsite parking
  • My DHL Rewards (discount, saving, cash back at over 3000 retailers)
  • Pension Scheme with up to 6% company contribution
  • DHL Share Purchase Plan (after 3 months)
  • Private Medical Scheme (after 12 months)
  • Access to Occupational Health
  • Enhanced Maternity & Paternity pay
  • Cycle to Work scheme
  • CIS Induction – a week’s all expenses paid induction to our Company Values!
  • Healthy Minds – Employee Assistance Programme

Key responsibilities include:

  • Making a positive contribution to the departmental KPI’s
  • Responding to customer enquiries by phone or electronically.
  • Ensuring customer contact is carried out in a professional, speedy, accurate and compliant manner linked to our ‘Insanely Customer Centric Culture’
  • Liaising with customers and network contacts to handle customs clearance through to the declaration stage
  • Where possible, clearing shipments before they arrive to minimise disruption
  • Using the in-house electronic data system to help with clearance and record information
  • Supporting DHL Express and our internal operation colleagues with queries and general challenges
  • Maintaining compliant processes with Customs and our customers

You’ll bring to this role:

  • Proven, demonstrable skills in organisation technology and communications
  • Excellent customer service skills
  • The ability to clearly present and communicate information both verbal and written
  • Skills in managing external relationships effectively
  • Resilience and confidence working in a pressured, fast-paced environment
  • PC Literate (Knowledge of Microsoft Office applications)

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DHL, UK

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