Forwarding Jobs Recruitment Division

Import Ocean / Road Co-ordinator – Bradford – UK

Job Overview

  • Salary offer ▵ DOE


  • Client and Customs escalation
  • Import Customs Entries
  • Booking Transport
  • Invoicing and job costing

Key Relationships


  • Key client contacts
  • Shipping & Logistics staff
  • Shipping line, Co-loader & transport providers
  • HMRC


  • Company Managers & Directors
  • Operations staff, teams through to management level, company sales team.
  • Head Office Accounts team

Core Capabilities

  • Excellent communication / listening skills.
  • A polite confident and friendly manner.
  • Import Customs Procedural knowledge
  • Confidence with a computer including excel, CRM data base and BoxTop.
  • Knowledge of the Mapcargo group services,
  • Enjoy working with customers and building relationships. Must be able to work well within a target driven team environment.

Key Tasks/Responsibilities

  • Responsibility for customer service delivery to Ocean Import Clients
  • Follow up and resolve all negative feedback re operational issues / customer service concerns raised by the customer
  • Responsibility for Sales Invoicing and job costing accuracy
  • Research client information, visit their website to gain knowledge of products and any developments
  • Contribute to ongoing operational development and cost saving measures
  • Identify areas of operational improvement by reviewing process regularly.
  • Keep up to date with Market trends, Mapcargo products, services and news.
  • Establish, Manage and Maintain Internal and External Relationships.
  • Fully Document attributed client’s business processes and requirements.
  • Processing of Import commercial documents and subsequent Import Customs Declarations
  • Ensuring correct container / shipment releases are in place prior to delivery
  • Ensure all HMRC import entry regulations are met, through self-auditing of import entries.
  • Resolution of HMRC import entry queries and reclaims

KPI Categories (measures)

  • Customer Service and Client retention
  • Job processing and accuracy
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Forwarding Jobs Recruitment Division

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