Expeditors

Import Manager – Orlando – USA

Job Overview

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Operations
  • Create and maintain an effective department organization chart, which is designed for flexibility and growth
  • Prepare, execute, monitor and update at regular intervals the business plan for the department
  • Monitor and improve key departmental productivity indicators including but not limited to:
  • Shipments Per Desk (SPD)
  • Revenue Per Desk (RPD)
  • Expense Per Desk (EPD)
  • Revenue Per Shipment (RPS)
  • Revenue to Expense ratio
  • Manage Productivity Measurements
  • Instil and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
  • Ensure all customers standard operating procedures are documented and kept up to date in the Standard Operating Procedures database.
  • Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
  • Manage Daily Activities
  • Build and maintain strong relationships with vendors (Steamship Lines, airlines and Trucking companies)
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
  • Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
Finances
  • Assist District Manager with preparation of annual department budget
  • Meet monthly with District Manager to review department financial P&L and productivity results and goals
  • Review, understand and focus on improving department freight yields
  • Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
  • Ensure company credit procedures are followed and utilized effectively
  • Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
  • Manage inter-company accounting discrepancies via AJAX report
  • Review Daily Branch Revenue report (Daily) or Revenue by file in Expo Accounting
  • Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
  • Follow company capex procedure for the purchasing of any equipment for your staff or department
Sales / Retention
  • Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
  • Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRM database
  • Ensure Customer reviews are completed with your regular customers
  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
  • Take an active role in the transition of new business/ updates to existing business
People
  • Identify, develop, and mentor your No. 2
  • Review and participate to staff appraisals timely, and at a minimum once per year per employee
  • Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
  • Ensure and assist supervisors and key staff with goal setting and monitoring
  • Conduct regular interviews with potential new personnel
  • Plan for and hold effective weekly department meetings with team
  • Review department goals and business plan periodically with staff to ensure buy-in and accountability
  • Meet company standards of 52 hours training per year, including as needed management/leadership training
Systems
  • Be open to implementing new system changes and enhancements into your department
  • Be involved and suggest system/process improvements
  • Set the tone of this environment within your department
Culture
  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Qualifications

Operations
  • Create and maintain an effective department organization chart, which is designed for flexibility and growth
  • Prepare, execute, monitor and update at regular intervals the business plan for the department
  • Monitor and improve key departmental productivity indicators including but not limited to:
  • Shipments Per Desk (SPD)
  • Revenue Per Desk (RPD)
  • Expense Per Desk (EPD)
  • Revenue Per Shipment (RPS)
  • Revenue to Expense ratio
  • Manage Productivity Measurements
  • Instil and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
  • Ensure all customers standard operating procedures are documented and kept up to date in the Standard Operating Procedures database.
  • Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:
  • Manage Daily Activities
  • Build and maintain strong relationships with vendors (Steamship Lines, airlines and Trucking companies)
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
  • Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
Finances
  • Assist District Manager with preparation of annual department budget
  • Meet monthly with District Manager to review department financial P&L and productivity results and goals
  • Review, understand and focus on improving department freight yields
  • Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
  • Ensure company credit procedures are followed and utilized effectively
  • Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
  • Manage inter-company accounting discrepancies via AJAX report
  • Review Daily Branch Revenue report (Daily) or Revenue by file in Expo Accounting
  • Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
  • Follow company capex procedure for the purchasing of any equipment for your staff or department
Sales / Retention
  • Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
  • Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRM database
  • Ensure Customer reviews are completed with your regular customers
  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
  • Take an active role in the transition of new business/ updates to existing business
People
  • Identify, develop, and mentor your No. 2
  • Review and participate to staff appraisals timely, and at a minimum once per year per employee
  • Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
  • Ensure and assist supervisors and key staff with goal setting and monitoring
  • Conduct regular interviews with potential new personnel
  • Plan for and hold effective weekly department meetings with team
  • Review department goals and business plan periodically with staff to ensure buy-in and accountability
  • Meet company standards of 52 hours training per year, including as needed management/leadership training
Systems
  • Be open to implementing new system changes and enhancements into your department
  • Be involved and suggest system/process improvements
  • Set the tone of this environment within your department
Culture
  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Further Qualifications
  • 3-5 years related experience and/or training; or equivalent combination of education and experience.
  • Understanding of international freight documentation process critical
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, PowerPoint).
  • Fluent in English.
  • Demonstrated leadership skills in previous role(s).
  • Have had an impact with regards improvements to a department and/or process that clearly demonstrate a desire to seek improvements in daily work.

Additional Information

Expeditors offers excellent benefits
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
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Expeditors

The Global Logistics Company