CEVA Logistics, USA

Import/Export Specialist – Miami – USA

Job Overview

Your role

Summary: Serves as a lead to staff and performs the most specialized or complex support to areas of the supply chain or operations, which also includes working with supervisors to ensure staff are trained and overseeing operations for accuracy.  Generally requires specialized knowledge of customers and carriers and providing the most complex internal or external customer service, quotes and tracking and tracking needs.

What are you going to do?

  • Prioritizes and assigns work and provides work direction.
  • Works with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required.
  • Assists with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
  • Identifies and completes services or assists others that require specialized or expedited handing.
  • Addresses sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
  • Tracks orders and shipments and assists with tracing as needed; usually sensitive, domestic and may involve international operations.
  • Runs, analyses, and summarizes more complex operational reports and details; presents information to co-workers or supervisors are needed.
  • Prepares information required for quotes or address potential services; provides more complex quotes.
  • Communicates with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assists others on specialized to sensitive needs.
  • Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
  • Develops critical relationships with internal and external customers, assists with account management such as maintaining customer profiles, details, and service needs.
  • Performs other duties as assigned.

What are we looking for?

  • High School Diploma or GED required. Associates Degree, or equivalent combination of work experience is preferred.
  • Five years of specialized logistics or related operations support experience.
  • Serving as a lead to staff which includes prioritizing and assigning work.
  • Assisting supervisors to ensure efficient and accurate operations.
  • Developing relationships with key customers and internal operations.
  • Providing communication required to ensure transparent and efficient operations.
  • Addressing and resolving expedited handing or service needs.
  • Specialized operational and support principles and practices in related supply chain environments.
  • Identifying and resolving potential operational delays.
  • Applying and following policies and procedures; assisting others to do the same.
  • Leveraging databases and systems to review and verify logistics and transportation information.
  • Tracking and tracing complex and sensitive shipments or product.
  • Communicating and working to resolve potential concerns or delays.
  • Operating in a fast pace and changing logistics/transportation environment.
  • Operating in both a team and individual contributor environment.
  • Communicating with co-workers to provide and receive direction.
  • Preparing operational reports, queries, and service information.
  • Preparing quotes and service details.
  • Must be able to read, write, and speak English fluently.
  • Basic to intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.
  • Communicating and working to resolve potential concerns or delays.
  • Operating in a fast pace and changing logistics/transportation environment.
  • Operating in both a team and individual contributor environment.
  • Communicating with co-workers to provide and receive direction.
  • Preparing operational reports, queries, and service information.
  • Preparing quotes and service details.
  • Must be able to read, write, and speak English fluently.
  • Basic to intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.

What do we have to offer?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you would like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

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CEVA Logistics, USA

Making business flow