Headford UK

Import / Export Operator

Job Overview

  • Salary Offer £27K

Sunday to Thursday (Monday to Thursday 13:00 -22:00) Sunday (06:00 – 15:00 hrs)

High degree of flexibility would be a plus.

Duties will include:

  • General Imports and exports from start to finish
  • Customs entries/ and clearances using E-Customs
  • Completing Export and Import Customs Entries using correct procedures and CPCs

ensuring that re-export rules and CPCs are applied for export – import shipments

  • Completing supplementary declarations within 14 days on all C21 export entries
  • Sending export pre – alerts to destination offices as soon as flights have departed
  • Liaising with Customers and Airlines, answering all telephone, email enquiries
  • Liaising with Customs when required, to facilitate smooth clearances
  • Liaise regularly with overseas offices, partners or agents, reporting any problems – off-loads, missing cargo, short shipments and responding to enquiries.
  • Updating whizz (in-house system) with all delayed/missing bags and action taken.
  • Invoicing of all jobs with duty and vat deferred to our DAN
  • Tracing & Tracking Import & Export Airfreight Shipments
  • Arranging Collections of Air Freight from Airlines/sheds
  • Maintaining all log books by making sure that they are updated daily.
  • Monitoring T1 & Customs referral cages and making sure that shipments are cleared in time.
  • To escalate as appropriate, all queries, requests, complaints and problems in a timely manner.

The above duties are not an exhaustive list. You may be required to undertake additional duties as the needs of the business dictate

Key Responsibilities

  • Making sure that all customs entries are correctly processed in time using correct procedures and tariff codes.
  • Making sure that all imports/exports are correctly declared, ensuring that nothing compromises our authorisations and permissions as an Authorised Economic Operator or Transit shed operator.
  • Making sure that Pre-Alerts are sent as soon as flight departs.
  • Making sure that all Log books are up to date. MoU Log, MoU Examination Log. Referral log book, Cargo Log, ETSF Drivers’ log book. OBC Daily Log book
  • Matching up all Customs documentation in day files i.e. Route 6s, E2s, S8s etc.
  • Making sure T1 and Customs referral shipments are processed timely and any issues are advised to Supervisor or in his absence, the Manager
  • Dealing with telephone and email queries.
  • Invoicing customers for all Customs duty & vat deferred to our DAN and collecting the money before delivery is effected.

Knowledge, Skills and Experience


  • Well organised and hardworking, able to prioritise in what is a varied role of handling Air Freight Imports and Exports shipments.
  • Ability to use own initiative and improve the service we offer and deliver.
  • Strong administrative skills and much organised.
  • Good communication skills, both written and verbal are important for this role.
  • A good understanding of import and export procedures and Experience in Customs formalities.
  • A basic understanding of NES MoU regulations and reliefs
  • Outgoing / friendly and willing to learn.
  • Good numeric skills are required for the role.
  • Must be familiar with computer software programs e.g. Microsoft Office, Excel, Word, Outlook, E-Customs, CNS, CCS-UK interface etc.
  • Self-motivated and able to work without much supervision
  • Experienced team player
  • Ability to work under pressure
  • High level of attention to detail and strong work ethic
  • Reliable and flexible


Knowledge or experience in the following areas is desirable:

  • security training, such as Aviation Security, Dangerous goods, Break Bulk procedures,
  • Airfreight imports and exports
  • A basic understanding of accounting procedures and document flow.
  • Experience in OPR/IPR, home use, end use, British Returns, CFSP, Temporary Imports/exports, warehousing and other customs procedures
  • Excellent customer service skills.

Experience with E-Customs

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