Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel in the various operating divisions and subsidiaries.
Prepare, analyse, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers’ service requirements.
Resolve banking and letter of credit problems.
Advise customers on payment terms.
Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
Complete accurate data input or corrections into computer files.
Develop rates and/or provide quotes for the movement of freight.
Resolve billing issues on customer’s behalf.
Generate special manual reports to meet customer’s needs.
Ensure all communication with internal and external customers is updated timely
Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.