Import/Export Forwarding Agent – South San Francisco – USA

Job Overview

Job functions

  • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel in the various operating divisions and subsidiaries.
  • Prepare, analyse, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
  • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
  • Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers’ service requirements.
  • Resolve banking and letter of credit problems.
  • Advise customers on payment terms.
  • Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
  • Complete accurate data input or corrections into computer files.
  • Develop rates and/or provide quotes for the movement of freight.
  • Resolve billing issues on customer’s behalf.
  • Generate special manual reports to meet customer’s needs.
  • Ensure all communication with internal and external customers is updated timely
  • Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.
  • Complete import/export documentation in accordance with international trade regulations.
  • Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
  • Dispatch carriers to pick up at CFS, FTN and customer related distribution centres
  • Track and trace functions, including entry of all milestones and exceptions.
  • Work all iServe cases.
  • Coordinate oversized and out of gauge shipments.
  • Handle Hazmat shipment


  • High school diploma/GED.
  • Proficient computer skills.
  • Strong cust svc, organizational, and communication (written/oral) skills.
  • Knowledge of freight forwarding or logistic required.
  • Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
  • Banking requirements for international trade
  • Regulations regarding dangerous goods shipping & foreign regulations.
  • Familiarity with handling hazardous materials
  • Knowledge of regulations for import/export related to DOT.
  • Basic math skills for conversions to metric and currency evaluations.
  • Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

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