Espace Europe Ltd

Import Customs Operator – Freight Forwarding

Job Overview

  • Salary Offer Up to £28k pa depending on experience

Import Customs Operator – Freight Forwarding

Full Time

Up to £28k pa depending on experience

Member of Employee Ownership Trust (EOT) – Annual Bonus (Tax-Free) for Employees

Company Pension

Training & Development Opportunities

Based in Lichfield (WS14 9DT) although currently working from home/remotely


Espace Europe specialises in the movement of freight to and from Europe. We currently have vacancies in our newly-established Customs Consortium. This department will carry out the new EU customs requirements.

The successful candidate will have good/strong knowledge of customs and European freight forwarding – a min of 2+ years’ experience carrying out Import Customs. You will be arranging and completing all associated paperwork for import and export clearances.

This is a great opportunity for somebody looking for career development / change of direction. They would be joining the only Employee Owned freight / logistics company in the U.K.

The Role: Our Import Customs Operators will be required to liaise closely with our Operations team to ensure all relevant customs documents have been generated and I.T systems (both internal and external) are updated in a timely manner.

Operational : Declarations will need to be completed accurately within the required time frames, escalating any issues to their line manager.

Customer Service : Providing excellent customer service and keeping customers advised on declaration completion and confirming VAT and duty payments to customers when required. Spotting and reacting to any customs issues that might cause delay to a shipment.

Administration: All VAT and duty invoices to be generated in our freight management system and emailed to customers.

About you:  You will:

  • Be a self-starter with high levels of motivation to do a great job.
  • Have a good understanding of import customs
  • Ideally have experience of Destin8, CNS
  • Have made the import customs clearance yourself generating the C88
  • Have some experience using different CSPs, eg MCP, Pentant, CCS
  • Have an understanding of import VAT and duty, quotas
  • Be used to customs Invoicing and query resolution

The role involves being able to manage deadlines and sometimes difficult situations as well.

Working for an Employee Owned business requires its co-owners to be team players. Strong communication and organisational skills will be needed as will an ability to prioritise and manage high work loads at times. Attention to detail is a must as is the requirement to deliver excellent customer service.

Our Company values are PURE; Professionalism, Unity, Respectfulness and Enthusiasm. Although customs experience is desirable, candidates who can demonstrate these qualities will be of interest to us too.

If you feel you have what it takes to fulfil this role, please email your CV with a covering letter stating why you think we should invite you for interview. Please also state your current salary or salary requirements to our HR Consultant.




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