Forwarding Jobs Recruitment Division

Import Customer Service Specialist – Chester, PA – USA

Job Overview

  • Salary offer ▵ Circa $50,000 - $62,000

Import Customer Service Specialist in Chester, PA

Salary: $50,000 – $62,000

Benefits: Medical, dental, vision, life, 401K, PTO: Vacation, sickness, all major holidays

Job Summary: As an Import Operations Customer Service Specialist you will be responsible for the movement of import shipments as well as providing best-in-class customer service. Both Air and Ocean positions are available.

Company: Our client is a leading global freight forwarder that has a branch located near PHL Airport. They are always looking to expand their import team.

RESPONSIBILITES as an Import Customer Service Specialist:

  • Build the most effective transportation plan.
  • Secure rates.
  • Place bookings with carriers.
  • Monitor carriers’ and terminals’ schedules.
  • Secure drayage carriers and communicating critical deadlines to them.
  • Schedule unpacking and monitor completion.
  • Meet documentation deadlines.
  • Prepare pre-alerts.
  • Monitor all milestones with shippers, carriers, ports, and customers.
  • Support sales efforts with timely responses to rate requests.
  • Provide the accounting department with proper and correct billing information.
  • Maintain SOP and companies’ policies.
  • Evaluate risks and provide Insurance
  • Keep customers up to date with the progress.
  • Manage all processes to ensure client satisfaction.


  • CargoWise experience
  • Customer service experience
  • 2 years of freight forwarding experience minimum
  • Ocean and/or Air Import experience
  • Customs entry experience
  • Computer skills (Microsoft Office, Excel, Outlook, Etc.)
  • DG Certification

Thank you for your interest, if you think this role of an Import Customer Service Specialist is for you, please apply below.

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Forwarding Jobs Recruitment Division

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