- Salary offer ▵ Circa $50,000 - $62,000
Import Customer Service Specialist in Chester, PA
Salary: Circa $50,000 – $62,000
Benefits: Medical, dental, vision, life, 401K PTO: vacation, sick, all major holidays
Job Summary: As an Import Operations Customer Service Specialist you will be responsible for the movement of import shipments as well as providing best-in-class customer service. Both air and ocean positions are available.
Company: Our client is a leading global freight forwarder that has a branch located near PHL Airport. They are always looking to expand their import team.
RESPONSIBILITIES As an Import Customer Service Specialist:
- Build the most effective transportation plan.
- Secure rates.
- Place bookings with carriers.
- Monitor carriers’ and terminals’ schedules.
- Secure drayage carriers and communicating critical deadlines to them.
- Schedule unpacking and monitor completion.
- Meet documentation deadlines.
- Prepare pre-alerts.
- Monitor all milestones with shippers, carriers, ports, and customers.
- Support sales efforts with timely responses to rate requests.
- Provide the accounting department with proper and correct billing information.
- Maintain SOP and companies’ policies.
- Evaluate risks and provide Insurance
- Keep customers up to date with the progress.
- Manage all processes to ensure client satisfaction.
- CargoWise experience
- Customer service experience
- 2 years of freight forwarding experience minimum
- Ocean and/or Air Import experience
- Customs entry experience
- Computer skills (Microsoft Office, Excel, Outlook, Etc.)
- DG Certification
Thank you for your interests, if you think this role of an Import Customer Service Specialist is for you, please apply below.
- Payment frequency ▵ Annual
- Salary currency ▵ USD