Headford USA

Import Coordinator/Entry Writer (Ocean/Air) – Vancouver – USA

Job Overview

  • Salary offer ▵ $23 - $25 p/h

Basic Function

The Import Coordinator is required to manage accounts from A-Z, prepare all documentation necessary to clear merchandise through Customs and any applicable PGA, provide excellent, thorough, and prompt customer service and perform any tasks assigned by the Manager, Supervisor, or Team Lead that meet the needs of the team and department including but not limited to the areas listed below.


$23-$25  p/h(DOE)

Responsibilities include, but not limited to the following

  • Prepare, file, and monitor Customs and PGA entries
  • Gather, research, and interpret information from a variety of sources to prepare compliant and timely Customs ISF and entry filing as well as PGA entries
  • Provide excellent customer service and support
  • Efficient and effective communication with all parties in the supply chain via phone, email, and in-person
  • Ensure payments and required documentation are submitted to Customs, PGAs, carriers, and vendors in a timely manner
  • Maintain complete and accurate files (both hard copy and electronic format as appropriate) for documentation and compliance purposes
  • Support and actively comply with the duties and responsibilities described in the Company’s Brokerage Compliance Manual, C-TPAT Security Compliance Manual, and all Company policies
  • Additional responsibilities assigned as necessary


  • Minimum 3 years of experience with proven track record
  • Strong background in Ocean Import
  • Knowledge of import brokerage procedures and U.S. Customs and Border Protection (“Customs”) and Participating Government Agency (“PGA”) requirements including the clearance process, classification, and valuation
  • Proven ability to multi-task and work in a fast-paced, deadline-driven environment
  • Effective written and oral communication skills and phone etiquette
  • Proven ability to provide outstanding customer service and maintain an excellent rapport with customers and vendors
  • Strong organizational skills
  • Ability to work well with others at all levels; true team player; willing to help fellow team members when necessary
  • Detail-oriented and high degree of accuracy
  • Professional presentation
  • High school diploma minimum; college degree preferred

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Headford USA

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