Import Agent – Lockbourne – USA

Major Duties and Responsibilities

Customer service

• Deliver best in class customer service to our customers at all times.
• Interact with our customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.
• Ensure all communications are professional, timely and appropriately handled using the
  best medium, for both internal and external correspondence.
• Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes.
• Ensure all customers standard operating procedures are followed and updated.

Operations

• Track and trace shipments to ensure pro-active customer communication.
• Ensure timely delivery of freight to customers.
• Ensure accurate and timely data entry into operating systems, as per the operating process standards.
• Meet KPI standards, as per the company’s procedures.
• Understand department process flows, constantly looking for areas of improved efficiency.

Service provider Management

• Contribute to maintain strong relationships with our Service Providers and approve payment of their invoices timely.

Compliance

• Meet compliance at all times to regulations.
• This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

Finance

• Support with billing
• Support with accounting queries

• Needs to be detailed-oriented.
• Must possess the ability to multi-task, work independently, and have excellent time management skills.
• Needs to work with data to identify issues and be supportive to operations to affect improvements.
• Good organizational and communication skills are essential.

Experience & Education

• 2-4 years of industry experience preferred
• Bachelor’s degree (B.A.) from four year college or university preferred.