Import Agent – Lockbourne – USA

Major Duties and Responsibilities

Customer service
  • Deliver best in class customer service to our customers at all times.
  • Interact with our customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.
  • Ensure all communications are professional, timely and appropriately handled using the
    best medium, for both internal and external correspondence.
  • Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes.
  • Ensure all customers standard operating procedures are followed and updated.
  • Track and trace shipments to ensure pro-active customer communication.
  • Ensure timely delivery of freight to customers.
  • Ensure accurate and timely data entry into operating systems, as per the operating process standards.
  • Meet KPI standards, as per the company’s procedures.
  • Understand department process flows, constantly looking for areas of improved efficiency.
Service provider Management
  • Contribute to maintain strong relationships with our Service Providers and approve payment of their invoices timely.
  • Meet compliance at all times to regulations.
  • This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Support with billing
  • Support with accounting queries


  • Needs to be detailed-oriented.
  • Must possess the ability to multi-task, work independently, and have excellent time management skills.
  • Needs to work with data to identify issues and be supportive to operations to affect improvements.
  • Good organizational and communication skills are essential.

Experience & Education

  • 2-4 years of industry experience preferred
  • Bachelor’s degree (B.A.) from four year college or university preferred.

More Information

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Expeditors, USA

The Global Logistics Company