Yusen Logistics, USA

Import Agent – Elk Grove Village – USA

Job Overview


Essential Duties and Responsibilities
  • Efficient handling of freight shipments.
  • Verify system generated information with actual documents to ensure accuracy.
  • Maintain files: enter file data, including but not limited to – opening the file, entering and updating online system with applicable data elements, billing each file -provide accurate job costing, issuing applicable forms and documents, and closing the file as per departmental guidelines.
  • Communicate clearly, timely and effectively with overseas offices, agents, customers and domestic vendors. – notify arrival of shipments, distribute documentation, track movement of shipment from origin to destination which may involve arranging release and delivery at destination according to customer requirements.
  • Issue delivery order to carrier, monitor timely delivery and obtain POD.
  • If necessary, complete In-bond moves, included but not limited to: IT’s and Permit to Transfer.
  • Answer all customer inquiries in accordance with policy standards.
  • Ensure each file’s payables and receivables are completed and forwarded timely and as per customer requirements.
  • Perform other duties and projects as assigned and requested.


Education & Experience
  • High School Diploma or GED is required or equivalent combination of education and experience.
  • Minimum 3 years’ experience of Import Ocean in a freight forwarder, NVOCC, or Customs Brokerage environment.
  • Must possess excellent data entry skills and excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. Strong interpersonal skills to effectively interact with internal and external customers.
  • Understand the processes and terminology involved in international shipping from time of purchase order placement to delivery of cargo at ultimate destination.
  • Must have strong organizational and time management skills. Ability to work in a fast-paced environment. Detailed oriented.
  • Possess the ability to communicate professionally verbally and in written format.
  • Work effectively in a team environment. Must be a team player.
  • Working knowledge of Windows operating system and Microsoft software applications (i.e., Word, Excel and Outlook, etc.).
  • Must work with utmost honesty and integrity.
  • Cargo Wise experience preferred.

More Information

Apply for this job