Import Agent – Elk Grove Village – USA

Efficient handling of freight shipments.
Verify system generated information with actual documents to ensure accuracy.
Maintain files: enter file data, including but not limited to – opening the file, entering and updating online system with applicable data elements, billing each file -provide accurate job costing, issuing applicable forms and documents, and closing the file as per departmental guidelines.
Communicate clearly, timely and effectively with overseas offices, agents, customers and domestic vendors. – notify arrival of shipments, distribute documentation, track movement of shipment from origin to destination which may involve arranging release and delivery at destination according to customer requirements.
Issue delivery order to carrier, monitor timely delivery and obtain POD.
If necessary, complete In-bond moves, included but not limited to: IT’s and Permit to Transfer.
Answer all customer inquiries in accordance with policy standards.
Ensure each file’s payables and receivables are completed and forwarded timely and as per customer requirements.
Perform other duties and projects as assigned and requested.

High School Diploma or GED is required or equivalent combination of education and experience.
Minimum 3 years’ experience of Import Ocean in a freight forwarder, NVOCC, or Customs Brokerage environment.
Must possess excellent data entry skills and excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people. Strong interpersonal skills to effectively interact with internal and external customers.
Understand the processes and terminology involved in international shipping from time of purchase order placement to delivery of cargo at ultimate destination.
Must have strong organizational and time management skills. Ability to work in a fast-paced environment. Detailed oriented.
Possess the ability to communicate professionally verbally and in written format.
Work effectively in a team environment. Must be a team player.
Working knowledge of Windows operating system and Microsoft software applications (i.e., Word, Excel and Outlook, etc.).
Must work with utmost honesty and integrity.
Cargo Wise experience preferred.