Import Agent – Accounting – Seattle – USA

Job Overview

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities

  • Ensure accurate and timely client and Ocean Carrier payments
  • Review freight invoices, arrange payment, and help resolve invoice disputes
  • Screen freight release documents for compliance
  • Monitor local freight release status at the port and follow up on any discrepancies
  • Shipment management: Ensure smooth and timely freight process flow
Internal & External Customer Service
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintaining strong relationships with service providers (steamship lines, trucking companies, and others)
  • Overseas communications, timely responses to emails and requests (internal and external)
Development and Compliance
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Meet KPI standards, as per the company procedures
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
  • Pursue personal development; Meet the minimum required 52 hours of Compliance and Development training per year


  • *Only local candidates will be considered
  • Bachelor’s degree preferred
  • 6 months to 1 year customer service experience and/or training preferred
  • Understanding of ocean or customs documentation process a plus
  • Effective interpersonal skills
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Outlook, Word)
  • Attention to Detail
  • Fluent in English

Additional Information

Expeditors offers excellent benefits
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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