Headford UK

IFFO Customs Controller – Heathrow – UK

Job Overview

  • Salary offer ▵ £25,000-£35,000 + £5,000 Shift allowance

Job Purpose

  • To lead the arrangement from origin stations of consignments, selecting and pushing through the best service in terms of both cost and service
  • To Manage Customs Formalities for all Inbound/Outbound shipments
  • Monitor and report on time pick up and departure, reporting into Customer Services
  • To Monitor and push through while in transit to ensure that consignments move as booked
  • Ensure excellent communication to the customer service teams
  • To actively seek and implement cost savings on each and every shipment, taking full P & L responsibility
  • To be Fully Multimodal – Air Imports/Exports, Air Cross Trade, Road Imports/Exports, Road Cross Trade, Rail Imports & Rail Cross Trade

Key Tasks and  Responsibilities

  • Planning and arrangement of international consignments according to client instructions and requirements
  • Take financial responsibility for both costs and revenue
  • Have knowledge of – Healthcare, Aerospace, rail, road, air and ocean
  • End to end monitoring of inbound movements
  • Opening of files and issuing notices of arrival forAir, Road & Courier shipments
  • Communication with overseas offices/partners
  • Complete Customs Formalities for all Inbound/Outbound Shipments following instructions
  • Ensure that any delivery transportation requirements of the end customer are met
  • Regularly updating customer service monthly rates
  • Ensure all enquiries or other communications are actioned promptly and efficiently
  • Ensuring we meet company DATA Quality KPI with required tracking information
  • Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
  • Administer the operating procedures as defined by customer services
  • Compile daily reports on outstanding collections/deliveries
  • Communicate daily on deviations to the transport and flight plans put in place to customer services
  • Manage suppliers and the service they provide to us, directly and through the Product Manager
  • GDP training to be completed as detailed in the GDP training matrix
  • Any other delegated tasks as deemed reasonable as assigned by the reporting superior

Hours of work – 4 days on / 4 days off  (8am to 8pm) 

Minimum Requirements

  • Good telephone manner and customer service skills are essential
  • Attention to detail
  • Friendly, calm and professional manner
  • Ability to handle pressure and good time-management
  • Ability to adapt to change and work effectively as part of a team
  • Knowledge of current rates and service options, Air, Road and Ocean
  • Enthusiasm and self-motivation

Flexible working hours may be required during busy periods


  • Ensure all work is carried out in accordance with the departmental and company procedure manual.
  • Ensure that I understand the Rules and Regulations of all statutory bodies
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