Understand the processes involved in international shipping from purchase order to delivery.
Assist carriers and other third parties with inquiries and problem resolution.
Provide tracking and tracing services for customer shipments.
Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
Provide reporting and documentation collection to support global forwarding personnel and ensure customer data integrity.
Perform load audits and ensure all information is accurate.
Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
Timely escalation of shipment issues or potential errors to the Supervisor and Account Manager as needed.
Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc.
Required Qualifications
High school diploma or GED equivalent
Preferred Qualifications
Values a diverse and inclusive work environment
Ability to work in a fast-paced and deadline-driven office environment
Strong attention to detail and accuracy
Excellent verbal and written communication skills and phone etiquette
Ability to multi-task, prioritize and manage time effectively
Exceptional customer service skills and follow up
Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.
