General Manager – Romulus – USA

Your role

Are you known for your management skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to oversee ongoing customer service, focusing on the daily operations to achieve the needs of the customer.

What are you going to do?

• Oversee ongoing customer service. Utilize daily communications with the customer to discuss service needs and potential problems. Ensure attainment of profit objectives of contracts, provide financial analysis and decision making for customer. Manage organic growth and development of additional business opportunities with existing customer.
• Ensure safety, maintain quality, establish and monitor cost control programs. Oversee operations management within the company guidelines. Manage operations schedule and staff in anticipation of customer needs.
• Train managers and other personnel strategically in all areas that will help achieve the contract goals and objectives and satisfy the customer. Maintain corporate productivity and quality award programs to recognize outstanding performance.
• Establish ongoing programs to ensure continuous improvement, including the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
• Manage cost control programs, including annual budget development, monthly P&L review, and payroll and cost analysis. Utilize Performance Management projects to guide managerial staff to monitor and control costs on a weekly basis.
• Negotiate and enforce collective bargaining agreement where applicable.

What are we looking for?

• Education and Experience: Bachelor’s Degree in Logistics, 3 PL or Transportation; Master’s degree, preferred. Minimum 10 years experience and expertise in operations and business management. Experience leading large number of facilities, geographically dispersed, working through people, retaining and growing business.
• Skills: Proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Characteristics: General management skills involving revenue, budgets, EBITA, people skills, customer service skills and ability to correct operational problems. Experienced in project management methodologies with a focus on managing solutions and driving strategy plans to achieve goals.