General Manager (Global Forwarding) – Medley – USA

Responsibilities

Strategic Business Planning and Management

• Set, articulate, and lead branch or branches vision and direction
• Take ownership of short to mid-term (1-3 years) strategy execution and operational direction ensuring alignment with overall organization objectives
• Collaborate with team to create and articulate strategic market plan annually (at minimum), and actively review, manage, and adjust short and long-term plans as necessary
• Drive improved business decision making by utilizing analytics; identify gaps and leverage resources to help improve efficiency, productivity, and financial results
• Design, implement, and review organizational structure to drive business objectives, efficiency, and growth, including role definition, resource and headcount alignment, and adjustment/re-alignment as necessary
• Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements and to maximize efficiencies and results
• Responsible for annual workforce planning process, including forecasting resource needs, and partners with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent

Financial Management

• Accountable for the financial performance of the office
• Set overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
• Responsible for expense management, including personnel-related costs, T&E, and general administrative expenses
• Review and monitor daily, monthly, quarterly reports and analytics to:
  • Monitor performance metrics (i.e., quality, volume, employee productivity)
  • Identify budget impacting metrics (i.e., volume, sales, productivity, etc.)
  • Adjust business processes, strategy, and resources accordingly
• Monitor the invoicing process and lags in billing and/or payment, and identify and implement process improvements to increase efficiency
• Direct team on customer-related business decisions, including strategies for ongoing investment in customer business, pricing, acceptable loss rates, etc.

Business Growth and Development

• Possesses a broad understanding of C.H. Robinson’s products, services, resources and technologies and leverages those appropriately to work with the Commercial teams to:
  • Identify opportunities
  • Drive sales growth with new and existing customers
  • Establish new supply chains and business models
  • Collaborate with our office in South America on US – LATAM trade lane development
  • Optimize client solutions
• Seek opportunities to strengthen and maintain existing relationships with strategic customers.

Talent Management

• Manage the performance and development of people leaders and their direct reports through both formal and informal performance management, coaching and feedback, mentoring and training and developmental tools
• Manage the team’s reward and recognition strategies, including compensation administration and implementing other general employee recognition activities
• Review employee engagement measures and implement action plans to improve culture, engagement, and collaboration

General Management

• Must represent CHR as legal representative to agencies, organizations, banks, ministries and other local, national, or regional private and government organizations
• Oversee and adhere to workplace conduct, risk management and compliance practices including regulatory compliance (SOX), responding to internal audit requests, and implementing process changes as necessary
• Responsible for oversight of logistics and facilities management for the office or offices
• Collaboratively work with executive leadership on strategies, practices and procedures that influence and enhance CH Robinson market position
• Cascade communications to employees across multiple locations as appropriate, including information on organizational or divisional initiatives, announcements, etc.
• Actively lead and/or participate in various industry, community, and campus activities to enhance the C.H. Robinson brand
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

• University/Bachelor’s degree from an accredited college or university
• Minimum 8 years’ experience in the freight forwarding industry
• Minimum 5 years of people management experience
• Bilingual in English and Spanish
• Ability to travel up to 25%

Preferred Qualifications

• Experience managing financials for a business segment
• Ability to understand and communicate financial metrics, including P & L
• Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
• Broad market and industry knowledge, and vertical expertise (if applicable)
• Experience managing cross-functional projects
• Proficiency presenting to both internal and external audiences
• Demonstrated negotiation, collaboration, and influencing skills
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Benefits

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities