C.H. Robinson

General Manager (Global Forwarding) – Medley – USA

Job Overview


Strategic Business Planning and Management
  • Set, articulate, and lead branch or branches vision and direction
  • Take ownership of short to mid-term (1-3 years) strategy execution and operational direction ensuring alignment with overall organization objectives
  • Collaborate with team to create and articulate strategic market plan annually (at minimum), and actively review, manage, and adjust short and long-term plans as necessary
  • Drive improved business decision making by utilizing analytics; identify gaps and leverage resources to help improve efficiency, productivity, and financial results
  • Design, implement, and review organizational structure to drive business objectives, efficiency, and growth, including role definition, resource and headcount alignment, and adjustment/re-alignment as necessary
  • Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements and to maximize efficiencies and results
  • Responsible for annual workforce planning process, including forecasting resource needs, and partners with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
Financial Management
  • Accountable for the financial performance of the office
  • Set overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
  • Responsible for expense management, including personnel-related costs, T&E, and general administrative expenses
  • Review and monitor daily, monthly, quarterly reports and analytics to:
    • Monitor performance metrics (i.e., quality, volume, employee productivity)
    • Identify budget impacting metrics (i.e., volume, sales, productivity, etc.)
    • Adjust business processes, strategy, and resources accordingly
  • Monitor the invoicing process and lags in billing and/or payment, and identify and implement process improvements to increase efficiency
  • Direct team on customer-related business decisions, including strategies for ongoing investment in customer business, pricing, acceptable loss rates, etc.
Business Growth and Development
  • Possesses a broad understanding of C.H. Robinson’s products, services, resources and technologies and leverages those appropriately to work with the Commercial teams to:
    • Identify opportunities
    • Drive sales growth with new and existing customers
    • Establish new supply chains and business models
    • Collaborate with our office in South America on US – LATAM trade lane development
    • Optimize client solutions
  • Seek opportunities to strengthen and maintain existing relationships with strategic customers.
Talent Management
  • Manage the performance and development of people leaders and their direct reports through both formal and informal performance management, coaching and feedback, mentoring and training and developmental tools
  • Manage the team’s reward and recognition strategies, including compensation administration and implementing other general employee recognition activities
  • Review employee engagement measures and implement action plans to improve culture, engagement, and collaboration
General Management
  • Must represent CHR as legal representative to agencies, organizations, banks, ministries and other local, national, or regional private and government organizations
  • Oversee and adhere to workplace conduct, risk management and compliance practices including regulatory compliance (SOX), responding to internal audit requests, and implementing process changes as necessary
  • Responsible for oversight of logistics and facilities management for the office or offices
  • Collaboratively work with executive leadership on strategies, practices and procedures that influence and enhance CH Robinson market position
  • Cascade communications to employees across multiple locations as appropriate, including information on organizational or divisional initiatives, announcements, etc.
  • Actively lead and/or participate in various industry, community, and campus activities to enhance the C.H. Robinson brand
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications

  • University/Bachelor’s degree from an accredited college or university
  • Minimum 8 years’ experience in the freight forwarding industry
  • Minimum 5 years of people management experience
  • Bilingual in English and Spanish
  • Ability to travel up to 25%

Preferred Qualifications

  • Experience managing financials for a business segment
  • Ability to understand and communicate financial metrics, including P & L
  • Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
  • Broad market and industry knowledge, and vertical expertise (if applicable)
  • Experience managing cross-functional projects
  • Proficiency presenting to both internal and external audiences
  • Demonstrated negotiation, collaboration, and influencing skills
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment


Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

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C.H. Robinson

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