C.H. Robinson

General Manager (Global Forwarding) – Grapevine – USA

Job Overview


Strategic Business Planning and Management
  • Sets, articulates, and leads branch vision and direction
  • Collaborates with team to create and articulate strategic market plan
  • Drives improved business decision making by utilizing analytics and leverages organizational resources and technology to improve efficiency, productivity and financial results
  • Designs, implements and reviews organizational structure to drive business objectives
  • Builds, manages, and leverages internal relationships to ensure collaboration, capacity alignment, issue resolution, and service improvements to maximize efficiencies and results
Financial Management
  • Accountable for the financial performance of the branch
  • Sets overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
  • Responsible for all expense management, including personnel-related costs
  • Review and monitors daily, monthly, quarterly reports and analytics to:
    • Monitor performance metrics (i.e. quality, volume, employee productivity)
    • Identify budget impacting metrics (i.e. volume, sales, productivity, etc.)
    • Adjusts business processes, strategy, and resources accordingly
  • Monitors the invoicing process and lags in billing and/or payment
Business Growth and Development
  • Possesses a broad understanding of C.H. Robinson’s products, services, resources and technologies and leverages those appropriately to work with the Commercial teams to:
    • Identify opportunities
    • Drive sales growth with new and existing customers
    • Establish new supply chains and business models
    • Optimize client solutions
  • Seeks opportunities to strengthen and maintain existing relationships with strategic customers.
Talent Management
  • Responsible for annual workforce planning process and partners with Talent Acquisition to recruit, select, and onboard qualified and diverse talent
  • Manages the performance and development of direct and indirect reports through both formal and informal performance management, coaching and feedback, mentoring and training and developmental tools
  • Manages the team’s reward and recognition strategies
  • Reviews employee engagement measures and implements action plans to improve culture, engagement, and collaboration
General Management
  • Oversees and adheres to workplace conduct, risk management and compliance practices including regulatory compliance (SOX), responding to internal audit requests, and implementing process changes as necessary
  • Creates, updates, and implements business continuity plans, including risk assessment, customer and employee impacts, issues and solutions, and clearly communicates to appropriate parties
  • Responsible for oversight of logistics and facilities management for the office or offices
  • Actively leads and/or participates in various industry, community and campus activities
  • Other duties or responsibilities as assigned

Required Qualifications

  • Bachelor’s degree from an accredited college or university
  • Minimum 7 years Global Forwarding operations experience
  • Minimum 5 years of people management experience
  • Ability to travel up to 50% (domestically)

Preferred Qualifications

  • Experience managing financials for a business segment
  • Ability to understand and communicate financial metrics, including P & L
  • Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
  • Broad market and industry knowledge
  • Proficiency presenting to both internal and external audiences
  • Demonstrated negotiation, collaboration, and influencing skills
  • Values a diverse and inclusive work environment


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

More Information

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C.H. Robinson

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