General Manager (Global Forwarding) – Glendale – USA

Set, articulate, and lead branch vision and direction
Collaborate with team to create, articulate, and execute the annual strategic market plan while adjusting short and long-term plans as necessary
Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements and to maximize efficiencies and results

Accountable for the financial performance of the office
Set overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
Monitor performance metrics, identify budget impacting metrics and adjust business processes, strategy, and resources accordingly
Direct team on customer-related business decisions, including strategies for ongoing investment in customer business, pricing, acceptable loss rates, etc.

Work with Commercial teams to identify opportunities, drive sales growth with new and existing customers, establish new supply chains and business models, and optimize client solutions
Identify strategic opportunities, manage challenges, and provide guidance to sales, account management, and operations teams to strengthen and maintain existing relationships with strategic customers

Manage the performance and development of direct and indirect reports through formal and informal performance management
Review employee engagement measures and implements action plans to improve culture, engagement, and collaboration
Responsible for annual workforce planning process and partnering with Talent Acquisition to recruit, select, and onboard qualified and diverse talent

University/Bachelor’s degree from an accredited college or university
Minimum 5 years’ experience in global forwarding prefer commercial facing activities
Minimum 5 years of people management experience
Ability to travel up to 25% (domestically)

Experience managing financials for a business segment
Ability to understand and communicate financial metrics, including P & L
Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
Broad market and industry knowledge
Experience managing cross-functional projects
Proficiency presenting to both internal and external audiences
Demonstrated negotiation, collaboration, and influencing skills
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment