C.H. Robinson

General Manager (Global Forwarding) – Glendale – USA

Job Overview


Strategic Business Planning and Management
  • Set, articulate, and lead branch vision and direction
  • Collaborate with team to create, articulate, and execute the annual strategic market plan while adjusting short and long-term plans as necessary
  • Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements and to maximize efficiencies and results
Financial Management
  • Accountable for the financial performance of the office
  • Set overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
  • Monitor performance metrics, identify budget impacting metrics and adjust business processes, strategy, and resources accordingly
  • Direct team on customer-related business decisions, including strategies for ongoing investment in customer business, pricing, acceptable loss rates, etc.
Business Growth and Development
  • Work with Commercial teams to identify opportunities, drive sales growth with new and existing customers, establish new supply chains and business models, and optimize client solutions
  • Identify strategic opportunities, manage challenges, and provide guidance to sales, account management, and operations teams  to strengthen and maintain existing relationships with strategic customers
Talent Management
  • Manage the performance and development of direct and indirect reports through formal and informal performance management
  •  Review employee engagement measures and implements action plans to improve culture, engagement, and collaboration
  • Responsible for annual workforce planning process and partnering with Talent Acquisition to recruit, select, and onboard qualified and diverse talent
Required Qualifications
  • University/Bachelor’s degree from an accredited college or university
  • Minimum 5 years’ experience in global forwarding prefer commercial facing activities
  • Minimum 5 years of people management experience
  • Ability to travel up to 25% (domestically)
Preferred Qualifications
  • Experience managing financials for a business segment
  • Ability to understand and communicate financial metrics, including P & L
  • Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
  • Broad market and industry knowledge
  • Experience managing cross-functional projects
  • Proficiency presenting to both internal and external audiences
  • Demonstrated negotiation, collaboration, and influencing skills
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment

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C.H. Robinson

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