Forwarding Jobs Recruitment Division

General CES Import/Export Controller – Cardiff – UK

Job Overview

  • Salary offer ▵ DOE

Job Purpose

  • To make every client feel that they are the company’s only client through exceptional service
  • Add value to our services and provide the teams with the skills and knowledge to serve the client
  • Be Fully Multimodal – Air Imports, Air Cross Trade, Road Imports, Road Cross Trade, Rail Imports & Rail Cross Trade

Key Tasks and Responsibilities

  • Planning and arrangement of international consignments according to client instructions and requirements
  • Take financial responsibility for both costs and revenue
  • Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
  • Communicate daily on deviations to the transport plan put in place with the client
  • Customer service is paramount and relationship building is essential from day one, this to be provided through phone and e-mail communications
  • Ensure that any delivery transportation requirements of the end customer are met
  • Ensure all enquiries or other communications are actioned promptly and efficiently
  • Demonstrate flexibility and team skills within the department to ensure consistent and uninterrupted service to the client and their customers
  • Conduct cross training within the team
  • Provide professional handling of any Customer complaints
  • Maintain mailboxes under your control
  • To operate within a multifunctional team and to compliment the offering of client solutions
  • Ensure that we effectively and timeously communicate the 5 key stages to our clients
  • GDP training to be completed as detailed in the GDP training matrix
  • Any other delegated tasks as deemed reasonable as assigned by the reporting superior
Type
Stage #1Collection from shipper
Stage #2Transit / transport details
Stage #3Arrival at destination
Stage #4Scheduled for delivery
Stage #5Delivered

Minimum Requirements

  • Knowledge and understanding of Airfreight/Sea freight/Road freight- inbound, outbound and cross trade.
  • Knowledge of and understanding of our verticals Healthcare and Aerospace
  • Good ICT skills
  • Confident presentation and ability to be client facing
  • Good communication skills, booth verbal & written
  • Friendly, calm and professional manner
  • Accustomed to working to fixed deadlines and under pressure
  • Enthusiastic, flexible and self-motivated
  • Well organized with the ability to work closely with internal departments
  • Flexible working hours may be required during busy periods

RULES AND REGULATIONS

  • Ensure all work is carried out in accordance with the departmental and company procedure manual.
  • Ensure that I understand the Rules and Regulations of all statutory bodies
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Forwarding Jobs Recruitment Division

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