Freight Forwarding Coordinator – Based at the Rochester

Scope

• Working in a busy operational department taking ownership of files from start to finish.
• Servicing customers on a daily basis meeting all their requirements from an operational perspective.

Duties & Responsibilities

• Manage operational files from start to finish
• Actively plan and co-ordinate your working day taking ownership of the business you manage operationally.
• Assist and advise customers of shipments, arrival, clearances and deliveries
• Take ownership of your own operational accounts.
• Pro-active in your response to service issues.
• Maintain a suitable level of data entry, which will be monitored.

Person Specification

Essential

• Strong communication skills
• minimum of 1 year professional experience working at a Freight Forwarder
• good understanding of the industry across the main modes of transport
• based in / available to work in Rochester
• attention to detail & strong administrative skills
• able to work to deadlines
• comfortable in taking directions/supervision
• clear communication both written and verbally

Desirable

• Knowledge of the other business fields, Seafreight, Airfreight and basic customs an advantage